Actually, a few pretty useful nuggets in this release from AOL . My big question regarding this though is for other folks at agencies. Do you IM with clients?
For the most part I don’t, due to the lack of a record/trail (at least when using free IM tools). there is one client I IM with but that’s because their team is spread around the world and their whole company lives on Skype.
Mostly though IM is just for communication between teams here at Edelman. Although we don’t have anything institutional. We probably should. Anyone have any good institutional IM policies they use at agencies?