It’s my birthday. The birthday of my maternal uncle, one of my favorite writers, and the day my grandmother passed in 2008. I also recently learned that it’s the birthday of Mike Ness, who turned 50 this year. Those who know me well, know that Social Distortion has been one my favorite bands for a [...]
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This week I celebrated my birthday with my wife and daughters and her sister’s family in Chicago. Even though I was in Chicago, as usual, my thoughts were of San Francisco. Below is a post I wrote on April 4, 2008. Herb Caen Day Posted on April 4, 2008 by Josh Morgan Yesterday was my birthday. It [...]
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I am a fan of customer service. Real customer service is often discussed, but in my mind rarely exhibited. There’s been a lot of talk recently how ‘customer service is the new marketing.” Sure, it is. Everyone talks about it, but when it really experienced, it can be transformative for the consumer and for their [...]
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For the past few years, while watching Mad Men on AMC, I’ve been following up the episodes with blog posts about “Agency Lessons” that can be learned from that episode. Last week, I put them all together in one post. Season five kicked off with a double episode that included many lessons for those of [...]
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In 2010, I attended a screening of a film by my friend Lou Douros that highlighted the efforts of a group in Hawaii that works to remove whales that have become entangled in discarded fishing tackle. Lou is making another film. Northern Wake is going to call attention to the humpback whales in Alaska, where [...]
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